25% Off + Free Shipping On the HydroPup!

Orders

Where is my order?

If your order has already shipped, you can track it with the tracking number here. You can find the tracking number in the order confirmation email.

If your order is still being processed, you will receive a tracking number and shipment confirmation as soon as the order is shipped.

Where is my order confirmation?

The order confirmation is automatically sent to your email address after you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch with us at here just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

How do I cancel my order

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via Contact Us, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.

You can request a cancellation of your order within 24 hours after receiving the email confirmation. Please provide your order number and the reason for the cancellation.

Shipping & Delivery

How long does shipping take?

Your order will be processed and shipped out within 1 business day.

Total delivery time is currently 5-7 business days. This also depends on your location and the opening hours of your local post office.

If you have not received your order within the specified time period, please contact our support and include your order number. Our amazing 24/7 customer support will be happy to help!

Do you ship to my country?

Currently, we only ship within to USA. Canada, United Kingdom, Australia, New Zealand, Ireland, and Spain.

Returns

14 day money back guaranteed

14-Day Money-Back Guarantee

We’re confident that you and your pup will love The HydroPup, but if for any reason you’re not completely satisfied with your purchase, we offer a 14-Day Money-Back Guarantee.

Here’s how it works:


1. Use the HydroPup for up to 14 days and see the difference it makes in your dog’s bath time.


2. If you're not satisfied for any reason, simply contact us within 14 days of receiving your HydroPup.


3. We’ll guide you through the easy return process and issue a full refund—no questions asked.

How do I return my order?

First of all, we are sorry to learn that you are not satisfied the product.

You can return the goods without giving any reason within the return and cancellation period (14 days after purchase). Please contact us and let us know that you wish to return the goods. The return shipment must be in good condition and the tracking number must be sent to us. If you have already paid for the goods, you will be refunded the full purchase price, unless you are obliged to pay compensation.


The customer is responsible for the costs of the return shipment.

Where is my refund?

Refunds usually take up to 7 business days to be credited to your bank account, depending on the selected payment method. If you have not received your refund within the specified time frame, please contact out customer support as soon as possible. We will gladly take care of the issue.

How can we help?

If you’ve got questions, the answers you’re looking for might be in our FAQ. If you’d like to get in touch with us, feel free to contact our amazing team!

Contact Us